Frequently Asked Questions

Any items that have a packaging larger than 0.140m³ will be qualified as extra large item (eg. Projector Screens, Floorstanding Speakers, Larger Subwoofer, etc.) In this instant, we will need to use an oversized courier to get the order to you. Thus, the extra shipping cost.

While our website have a fixed extra shipping fees outside of Auckland, we’re more than happy to work out an accurate shipping rate to where you are. If you would like to request an accurate shipping cost. Please contact us via Email (info@avworld.co.nz) or call us on 09 630 1204 

Please note that the stock indicator on our website is a reflection of the Auckland Store, and not Hamilton.

We recommend getting in touch with the Hamilton Store first to see if the item you are after is in-stock and available to avoid disappointment.

By clicking the ‘Add to Cart’ icon, it will add the item you are currently viewing into your shopping cart. In the top right hand corner of the screen you’ll see the total value of the items in your cart and you can see every­thing that is in your shopping cart at any time, by clicking the ‘View Cart’ button.

Once you have viewed the cart, you can continue shopping on the site and, when you’ve got all you want, you simply click on ‘Checkout’ and follow the easy steps to purchase the products you have selected.

Yes, shopping on-line with AV World is secure. We use SSL encryption to ensure your credit card infor­mation is secure and cannot be accessed by anyone else except the bank processing staff. SSL encryption is the industry standard method for encrypting confi­dential infor­mation used by hundreds of thousands of businesses worldwide.

You can choose to pay online with Visa or Mastercard securely using DPS – which is our embedded payment gateway. Alternatively you can choose “Direct Credit” and then pay via your Bank. We will ship your goods once we have received cleared payment via your chosen method.

Yes, however this has a limited time expiry of two hours. Any items remaining in your cart at the end of your visit will remain there for two hours only.

You will only be charged one delivery fee per order, regardless of the number of items you order.

If for any reason you need to cancel or change your order, please do not email us but instead call us on (09) 630 1204 as soon as possible. Our system is designed to fill orders and get them on their way to you as quickly as possible, so the sooner we hear from you, the better!

Sure we can. Please just make an enquiry using our online form on the contact page, or phone us directly.

Our online store is open 24 / 7 / 365 days of the year.
Our physical store the hours are below.

Auckland Store

Monday to Friday: 9am – 4.30pm
Saturday: 9am – 5pm
Sunday: 10am – 4pm

Hamilton Store

Tuesday to Friday: 9am – 4.30pm
Saturday: 9am – 5pm
Sunday & Monday: Closed